Purchase, Shipping, Return & Exchange Policy

Introduction

Welcome to the official website of East Asia Technology.

This policy outlines the terms and conditions governing purchases, shipping, returns, and exchanges conducted through our website, in accordance with the applicable laws and regulations of the Arab Republic of Egypt, particularly the Egyptian Consumer Protection Law and its Executive Regulations.

By using this website or placing an order, the customer fully agrees to all terms and conditions stated in this policy.

1. Purchase Policy

• All products displayed on the website are subject to actual stock availability at the time of order confirmation.
• The company reserves the right to refuse or cancel any order in the following cases:
  • Product unavailability
  • Pricing or technical errors on the website
  • Suspected fraud or misuse
  • Incomplete or incorrect customer information
• Prices displayed on the website include Value Added Tax (VAT) unless otherwise stated.
• The company reserves the right to modify prices, promotions, or product specifications without prior notice.
• Orders are considered confirmed only after being reviewed and approved by the company.

2. Payment Methods

The website provides multiple payment options including:

• Credit/Debit Cards
• Digital Wallets
• Cash on Delivery (if available)
• Approved Installment Services

All online payment transactions are processed through secure and authorized payment gateways.

3. Shipping & Delivery Policy

• Orders are shipped through authorized shipping companies within the Arab Republic of Egypt.
• Delivery times may vary depending on the customer’s location, product availability, and operational conditions.
• Customers are responsible for providing accurate and complete shipping information. The company shall not be liable for delays or additional costs resulting from incorrect information.
• Customers must inspect the package and ensure the external packaging is intact before accepting the shipment.
• Acceptance or signing for the shipment shall be considered acknowledgment that the external packaging was received in good condition unless otherwise documented upon delivery.

4. Return & Exchange Policy

Right of Return

In accordance with the Egyptian Consumer Protection Law, customers have the right to request a return or exchange within 14 days from the delivery date provided that:

• The product remains in its original condition
• The product has not been used
• The original packaging is intact
• All accessories and the original invoice are included

This applies unless the product falls under legally excluded non-returnable categories.

5. Non-Returnable & Non-Exchangeable Cases

Returns or exchanges shall not be accepted in the following cases:

• Physical damage, misuse, or mishandling after delivery
• Removed or damaged serial number
• Missing original packaging or essential accessories
• Opened, activated, or installed products that cannot be resold as new
• Software products, digital products, or prepaid/recharge cards
• Customized or special-order products
• Damage resulting from improper usage, electrical fluctuations, or unauthorized handling

This does not affect the customer’s legal rights in cases of manufacturing defects.

6. Manufacturing Defects & Warranty

If a manufacturing defect appears during the warranty period or within the first 14 days from delivery:

• The product will be inspected by the authorized service center or official distributor.
• If the defect is confirmed, the company may:
  • Repair the product
  • Replace the product
  • Refund the product value

in accordance with the Egyptian Consumer Protection Law and based on the product’s technical condition.

Customers shall not bear any shipping or inspection fees in confirmed manufacturing defect cases.

7. Refund Policy

• Refunds are processed using the same payment method used during purchase.
• Refund processing may take between 7 to 14 business days depending on the bank or payment provider.
• Shipping and service fees are non-refundable unless the issue was caused by the company or due to a confirmed manufacturing defect.

8. Promotions & Discounts

• All promotions, discounts, and flash sales are subject to stock availability.
• Multiple discount offers or coupons cannot be combined unless explicitly stated.
• In the event of a partial return for an order associated with a promotion, the company reserves the right to recalculate or cancel the applied discount according to the promotion terms.
• Certain promotions may apply only to selected products and for limited periods.

9. Installment Purchases

• Installment purchases are subject to the terms and conditions of the financing providers or participating banks.
• Certain discounts or promotional offers may not apply to installment transactions.
• Customers may use only one payment method per order unless otherwise permitted by the website.

10. Limitation of Liability

• The company strives to provide accurate product descriptions, specifications, and pricing; however, unintended errors may occasionally occur.
• The company shall not be held liable for delays or failures resulting from circumstances beyond its reasonable control including:
  • Shipping carrier delays
  • Natural disasters
  • Payment gateway or internet service interruptions
  • Force majeure events

11. Governing Law & Jurisdiction

This policy shall be governed and interpreted in accordance with the laws and regulations of the Arab Republic of Egypt, particularly:

• Egyptian Consumer Protection Law
• Applicable eCommerce and digital transaction regulations

Any disputes arising from the application or interpretation of this policy shall fall under the jurisdiction of the Egyptian courts.

Contact Information

• Hotline: 19928
• Phone: 01001551633
• WhatsApp: 01001551633

Address:
 7 Abdel Wahab El Kady St., Heliopolis, Cairo, Egypt