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WARRANTY & RETURNS

Not only do we have the best Tech & Sales Support in the industry, we also have one of the most simplest and straightforward Warranty & Return Policies as well. You can rest assured that when you purchase a product from us, that you will be taken care of on Warranty & Returns.
To explain our policies in the most efficient manner, we have compiled a list of questions that our customers most frequently ask about this subject

How long is your warranty for? 

It depends on the product, but all of our product listings will have the warranty length included in the description. Simply navigate to the product description of the product that you are inquiring about to see the warranty length. The warranty period begins on the day that the product gets delivered to you by the shipping courier.

What is covered under warranty?

Basically any defective or malfunctioning aspect of the product that has incurred during normal use of the product that has not been caused by improper use or improper installation.

What isn’t covered under warranty?

Any defective or malfunctioning aspect of the product caused by improper installation, customer misuse or damage, or external related damage such as faulty power, power surges, theft damage, etc. Any major alterations to a product. Some common examples that would not be covered under warranty:

  • Obvious evidence of power surges or faulty power. This is usually indicated by burn marks on the devices board or power input.
  • Acts of God: Any major damage due to severe weather such as lightning surge damage or any other major storm damage.
I have a product that I think falls under warranty, what happens next?

We first ask you to give us a call or send us an email so that we can help troubleshoot any issue that you may have as sometimes it’s just a configuration issue that is causing the problem and not an actual defective product. If that doesn’t work, we will take a look at the product here and attempt to repair it. If we cannot repair it, we would simply replace the product with a brand new unit from our stock.

When will I receive my refund when I ship the products back?

Within one business day of receiving the product back in our warehouse. All returns are processed at 9:00 AM central time every day and that is about when you would see the refund.

Please note that we would only refund the original cost of the product you are returning. No original shipping costs would be refunded.

 When does the 30 days return period start?

Due to the possibility of our skin temperature reading gear being temporary stocking items, we can only offer 30 days return policy on these types of items.

If you intend on making a large quantity purchase on these items and you are not 100% sure that they are right for your scenario, we ask that you first make a single piece purchase for testing before making your mass purchase. The 14 days period begins on the date the product gets delivered to your door to provide you with ample testing time.

Of course, our agents are also here to consult with you with any questions you may have.